If you can set up using a Self-Install pack, but choose to use an engineer for. 3m items, including set-top boxes. Hub 4: up to £75 per unit. Apply Today. £35 setup fee applies*. Enjoy this video!Thank you for watching!***Pl. Simply send us your consented customer leads, when we complete a sale, we pay you!9yrs later I'm still chased by debt collectors for early termination bill when VM couldn't supply. Shop. 22/03/2023. I spoke with the an agent again and they told me that there was no. You can ret. Your equipment will be delivered by the courier company, DPD. Understanding your Virgin Media bill. Please follow the simple instructions we've provided in the pack that we delivered with the new. 1800 941 114. Report this profile. Collections Agent professionals rate their compensation and benefits at Virgin Media with 3. The Virgin Media offering is expanding UK-wide to millions of potential new customers, giving them a chance to use our new, faster broadband in their area at an affordable price. Virgin are stating the equipment is worth £40 charge yet cannot be bothered to collect so they can avoid refunding monies due to me. Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. Virgin Media is a telecommunications company. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Final payment in Collections. on 09-10-2023 10:12. The legal stuff. Contacting customers whose invoices are overdue for paymentManage your account with My Virgin Media. Solved: Hello all, I have booked a collection with the collections team to come around and pick up my equipment. Do feel free to call our team on 0345 454 1111 or 150 on your Virgin Media landline service, close to our opening time of 8am - to avoid longer call queues, if you want or need to discuss the pending visit with our team further. Are thou looking to cancel our Virgin Media account? Use our contract cancellation guide fork view queries relating to leaving Virgin Media. From £ 38 a month. To get the full benefit of both, I would like to relocate them to another room. Connect25-4022. Make a payment using our dedicated automated payment service on 0800 064 3777 *. Ultra HD: Requires a Stream box from Virgin Media, and 4K-compatible TV to. £25. I was assured that I would not be billed the £40 (I'm owed £72 as a. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. on 12-12-2022 20:27 Hello all, I have booked a collection with the collections team to come around and pick up my equipment. Apply to Virgin Media jobs now hiring in Brands Hatch on Indeed. businesssupport@virginmedia. If we do, we’ll either text or email you (from [email protected] a nice wee collection of hubs here, would a nice forum team member help in sending out the return packaging for 2 separate old accounts here please. We know things can happen, and we're here to help put things right. uk. Kit collection. View company reviews & ratings. Home. Returns team were useless for us. Virgin are stating the equipment is worth £40 charge yet cannot be bothered to collect so they can avoid refunding monies due to me. Learn about Virgin Media culture, salaries, benefits, work-life balance, management, job security, and more. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. I don’t have, have never had and now will never have a virgin media account. Step 1. This role will form an integral part of a multi-skilled team of Collections Agents covering TV, Broadband Phone and Mobile. Not much development opportunity within collections, but can gain experience which you can take elsewhere. Virgin Media employs 8,988 employees. After Virgin had employed BPO to go after me for a debt that I am currently in dispute with them about, I put my case to BPO and they politely informed me that I wouldn’t be hearing from them again. You can find loads of helpful information on the Virgin Media support site. 50: Based on taking the Big Kahuna Movies & Sports bundle. By phone: 0345 454 1111 or 150 from a Virgin Media landline and 789 from a Virgin Media Mobile. m. Did you try the direct number for the pre-installs team 0800 052 1734? Dave. Options. Stay safe online. What till Watch ; Switching ; Virgin Media and O2 ; Help. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. Quickstart is the quickest and easiest way to setup our services. LONDON. Alternatively, dial 0345 454 1111* from any other phone. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech. Once you've got your equipment home, you may need some help setting it all up. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. 1% worse than the company average rating for salary and benefits. Spotted some of our street equipment that's in need of some TLC? We know things can happen, and we're here to help put things right. ’s lowest prices for fibre optic broadband, TV and phone packages. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. etc. . Hi, I returned my equipment to Virgin earlier this month with all the 3 pieces of equipment enclosed in the packaging I received. We would like to show you a description here but the site won’t allow us. We appreciate you taking the time and will be sure to pass along your feedback to the team. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. You’ve clearly mishandled my data for this to happen and I. This message will be available via the red bar at the top of the page. equipment. Hello Virgin Media as you already know, I am going to leave you. Virgin Media 3. Hiya, not sure how helpful this is, I literally just used the link that was kindly provided here to generate a return label to VM, and then sent my stuff back that way with a letter + contact info enclosed. Working hard to help connect the nation, shop our offers and order online. Join to view profile Virgin Media. “In 2020, we refurbished and reused 1. A Virgin Media wall socket is simply a point of entry into your home. We are not open on Saturday or Sundays. Equipment must not be resold, transferred or otherwise distributed for commercial purposes. Chop and change TV, broadband and phone services to create the perfect deal for you. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579 I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag please Simply ring our friendly customer service team. 0. Mobile Your Account. Plug the cables into the hub. This is 17. Rosie Taggar Employee Engagement and Communications. Volt. I called there 2 times, lost 2 hours, the problem was supposed to be solved and it still isn't. My QuickStart self-install kit was meant to have been delivered on August 18th, but it didn't arrive nor have I received any notification from Virgin or Yodel. If you return the packaging using the returns label all will be fine, you will not require any further emails regarding this. Tell your new landlord If you’re moving to a rented home you’ll need to tell us so we can check your new landlord is happy to have Virgin Media services at the property. Send the email to equipmentreturns@virginmedia. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. If you can get Quickstart, you can choose one of two delivery options. the enevolope they send is free. If. If we can’t collect it, we’ll send you our free postal returns packaging. ) Some past topics have described long delays. 0 Kudos. Broadband. Beyond that, sometimes the port seems to get 'stuck' and requires further intervention from VM to complete. You can also ask our friendly recruitment team any questions you may. We're concerned by the number of criminals impersonating Richard Branson, Virgin's senior management team and Virgin Group companies. After initially thinking it might have been a defective socket, we engaged an electrician and they immediately confirmed that the socket, and wiring, were all in perfect condition. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. When asked for a receipt he replied that I'd get one via email within a few minutes of him logging the return as soon as yet returned to his van. 22 received an email from virgin media and medallia confirming it had been received, that it wo. I have emailed Virgin back to send me a return label but have heard nothing for over a week. All Rights ReservedSee what you can do. Broadband. I have cancelled my Direct Debit and would appreciate not being threatened To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. I want the equipment to be delivered to my current address as no one lives at the new home, and specifically had this agreed when taking out the contract. Ilford. If this does not work, or you've lost your remote control, you'll need to complete the remote control order. During this time, any reminders would continue to be sent as these are pre-scheduled. I am currently working as an Apprentice Support Specialist within Virgin Media, working in harmony with both the Future Careers and Operations side of the business. 6 million cable customers in the UK is an unpaid carer – and 58% of them reported feeling lonely or isolated. STOKE ON TRENT. They provide telephone, television. Options. So Virgin swapped to postal collections only. It's an outstanding balance and will just go through the collections process. TV on the go. com, the worlds largest job site. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. Equipment Collections Representative. On the agreed day I waited in all day and no one came. If you have a diagnosed fault with your TiVo, it will be replaced with a V6 as a matter of course. QuickStart, set up and connections. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. Whether you have a fault with your service that needs fixing, or you’re just having Virgin Media installed, we’ll send you one of our engineers at no extra cost*. Phone. I have requested a collection of my equipment three times and to date you have failed to turn up twice. Received a letter from bpo collections when account cancelled. Copy link to Tweet; Embed Tweet; Replying to @aisfagan. As its now past 17:30 is it - 5395375. The offer can be redeemed on your iPhone. Many thanks,Sorry to hear that you're not able to find your door step collection date. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Research salary, company info, career paths, and top skills for Equipment Collections RepresentativeMake a payment in My Virgin Media. Virgin Media’s registration numbers are: Virgin Media Ltd NPWD231730 / Virgin Mobile Telecoms Ltd NPWD248581. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old. . on 05-01-2023 10:52 Hi Steve, You don't need to return the equipment in the original packaging, a sealed bag will be fine. You'll be provided a. I get no refund, no apology. D01 C9W8. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. Good job if you're placed with a good team of people. Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. . So you've decided to join Virgin Media, or you're included the processing off deciding, and you want to know the ins and outs of the installation process. I’ve been incorrectly called c20 time from various numbers most recently 0800 183 6411. You may choose to receive a paper bill instead. Imagine my surprise then when I today received an email from another debt collection agency, Oriel Collections, for the very same amount. Options. Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. com asking me to book a date for my equipment to be returned. This is what’s known as being a member of the Distributor Take-back Scheme (Virgin Media Ltd 9585). Today I have received a letter from debt company bpo collections asking for £20. Hi @JK2000. We would like to show you a description here but the site won’t allow us. Thanks for posting on the Community Forums. Options. Sort by: relevance - date. 22-08-2023 09:32 - edited 22-08-2023 09:36. What to View ; Switching ; Virgin Media and O2 ; Help. We returned our Virgin Media Equipment in July 2022, we received a confirmation message saying that an item had been missed. Also I noticed that the collection points used by Virgin have deveral different carriers sevicing them and I wanted to know which carrier to use. I was assured that I would not be billed the £40 (I'm owed £72 as a. 0k per year. Thank you for your post and welcome back to our community forums. Step 3. ahhh the rubbish that is CS - you could try this. Are you looking to cancel your Virgin Media chronicle? Employ you conclusion cancellation guide for all request relating up leaving Virgin Media. Step 3 - Label the box – a letter came with the. . Switched On Families. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? ---. It is usually a mail returns bag or a plain flat-pack returns box. Virgin Mobile billing. New customers gettting my package, plus a phone are offered £25. Gave VM 30 days notice to terminate on 7 March. Termination date 6 April. Start of main content: What. on 15-01-2023 17:19. I have recently left Virgin Media due to moving to an area where you have no presence. Account - Cable. . I’m being called for collections for someone else. Step 2: Label your package. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. Visible. Thanks, DavidBelong you looking into cancel own Virgin Media account? Use our contract cancellation guide for all enquiries relating to leaving Virgin Media. 12 months’ welcome discount on 12 month minimum term: New customers only. They will either text or email you (from noreply@contactengine. Hi @stevedh2. Virgin sent us packaging initially but then contacted us and told us that they had a team in the area so not to use the packaging/post option. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. You can order a pre-paid returned package through our website to send the equipment back yourself through our many Collect Plus drop of points. Research salary, company info, career paths, and top skills for Equipment Collections Representative Make a payment in My Virgin Media. Speed. Equipment Collections Representative Virgin Media. To find your nearest collection point, just go to recycle-more. when you join us. For the second time of asking who regulates Virgin Media. And Products. Additional comment actions. com ) to arrange an appointment for collection team to come round and pick it up. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. 00 so why is it that a customer of virgin is offered so much higher. We’ll get you set up as one of our approved partners. I'm sick of waiting for these to be collected and they are gathering dust. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. on 18-08-2022 14:29. 25000Function:Customer ContactClosing Date:22/03/2023Salary: £25,000You’ll be the person who…See this and similar jobs on LinkedIn. Placed order for M1gig 12th August still not received modem. Here to help 🙂. Worked with Cisco headend equipment NGTV, TV over IP headend , Cisco switches and multicasting. 4. I guess the first lady I talked to misinterpreted it. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. If you don't pay that bill then it's just like any other bill from any other company. New owners only seem to want to cut costs, which pulls. I need to get the equipment back to them before they charge me and due to my mobility issues I can not get to a yodal drop. Virgin Media line rental £19 a month required. If the equipment was collected then it can take around 7 days or so to be processed on to the account. Joining in. Our customer service team is available to help you 24/7. If we get this back within 30 days and it’s validated, we. customer collections virgin media jobs. Remember. on 19-11-2022 18:06. They'll text and email you with a delivery date and provide you with a tracking reference number. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. As subject. Virgin Media mobile numbers have a separate number to call. I then rescheduled pick up for 17th Feb (earliest date available) I then last week received a tx then an email staring that I haven't returned my equipment and would be charged £40 if it wasn't back in 9 days. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. 1800 941 114. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. Accordingly, the Virgin Media network in Liverpool is currently down, causing disruption to some customers. 20 Virgin Media reviews. In a single year our connectivity: Supports 708 million credit and debit card transactions. We’ll be in touch within the next 3-5 working days. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. Equipment Collections Representative. You can ret. Stream from Virgin Media. We do initially offer an appointment when we get in touch via text. Although I moved recently I've already returned the old equipment. The Collections Agent role is open to everyone - simple. Virgin Media is a telecommunications company. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. 12 jobs. About Virgin Media. We would like to show you a description here but the site won’t allow us. Back in June 2014, I moved home to a location where VM was unable to provide service. on 12-12-2022 20:27 Hello all, I have booked a collection with the collections team to come around and pick up my equipment. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. From 15 September 2020, customers who purchase an Apple Watch Series 3 or later will be able to start with three months of Apple Fitness+ free. Public Sector Queries. My hub and TiVo box were collected by a driver in a Virgin van today. VM's policy on this is non existent - some agents seem able to get a tech to sort it via an area field manager others get nowhere and nothing happens - so its really up to you - wire cutters and a screw driver to remove the boxes or hope that something happens but dont hold your breath27500 Function: Customer Contact Closing Date: 30/01/2023 Salary: £27,500 Basic Salary: £25,000 per annum London Weighting Allowance: £2500 per annum You’ll be the person who collects our equipment from active or disconnected customers premises. Skip to hauptinsel content Accessibility Help . They definitely haven't called. Not happy with virgin media and thank god I'm not one of their customers. About our Virgin Landline help and support page. Be prepared to provide detailed answers about your qualifications and experience, and be honest about. Hello all, I have booked a collection with the collections team to come around and pick up my equipment. Hi SueBW4 👋🏼. Or dial 611 from your Virgin Plus phone. But I'm still a customer. Hi. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. You may choose to receive a paper bill instead. For service in Cantonese or Mandarin. For collection of equipment under WEEE please click here for more information. Booking an engineer is easy with Virgin Media. Pack up your equipment in the Virgin Media recycle kit provided. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment for are collection team to arrival lap and pick to up. Services and installation of equipment may vary subject to government advice on COVID19. My son gave me authority to deal with this on his behalf. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. Strangely, VM also doesn't know when the kit will be collected. Committed to add value and raise performance through collaborative approach. HistoryVirgin Media recollecting old equipment. If it’s not a technical issue you need help with then we’re here to support you on. 150 – if you’re calling from a Virgin Media mobile or mobile. Virgin Media London, England, United Kingdom. Skip to main content Accessibility Help . No notification sent, no kit arrived today. Equipment collection after you close your account After the 30 days' notice, our couriers at Actavo will make contact with you to arrange collection of the equipment. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. VM sent packaging for equipment which was duly returned. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Hello. Equipment Return. The role will also include administrative and adhoc process activity dependant on Business requirements in meeting overall goals of the Collections team. com ) to arrange an appointment for our collection team to come round and pick it up. Posted 7:20:44 PM. <br>Carrying out quality audits on previous installs and also live audits on technicians, van audits, site audits , ladder. QuickStart, set up and connections. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. We offer the full kit and caboodle – Broadband, TV services. Pack up your equipment in the Virgin Media recycle kit provided. 28 December 2011 at 1:11PM. Then enter your email address, and click on email me my new label and follow the instructions. Starter Collection Virgin Media Collections provide one of the U. Customer Care Advisor at Virgin Media London. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. We have an anti-piracy team dedicated to fighting piracy on our network in addition to monitoring the sale and use of unauthorised devices on online and offline. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Public Sector Queries. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Peel off this label sticker and place. Joining in. All Virgin Media equipment, except the Stream product, require co-ax connection. View your bill. Broadband. Hub 5X: up to £85 per unit. 0800 408 9340 is a legit Virgin Media retention department number, I cancelled my 18 month contract 30 days before it ended and got calls from 0800 408 9340 and 0203 743 6946 offering me a deal to recontract. While I was at Fujitsu I was employed as a quality coach, duties include coaching and guiding install technicians and team managers within all aspects both technical and practical of a residential installation on the Virgin media contract. Hi. You can also contact our collector directly on 01 4405310 or email VMEquipmentCollections@actavo. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). £21,968 - £22,369 a year. The 1st retention person told me that the best they can offer me to keep me is actually £35. Hi all,. Our Products. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. Apple Fitness+ is free for 3 months, then £9. Were you given a time slot for the collection?Re: How long should I wait for an equipment returns request. I've called the contact centre twice and they can't find any record of a job to c. Unfortunately, this job posting is expired. on 22-09-2022 11:27. Step 3 - Label the box – a letter came with the. I ordered and paid the initial fee for a contract with Virgin Media Broadband. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. com to arrange pick up. I can just manage the internet. I'm sorry to hear you've been struggling to send your Hub 3 back to us. Virgin Media customers can return their equipment for free. Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). Part of your role would include door-to-door sales with new residential and business customers. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. 10 for an account that was cancelled, the sim card contract finished on 16th July and I cancelled 1 month before, I wasn't transferring the number. Hi all,. Unlocks superfast broadband in 500,000 buildings. Thank you for posting, welcoming you onto our community forum 😊. 0k per year. Registered office address: 500 Brook Drive, Reading, RG2 6UU. If you cancel during your minimum term an early disconnection fee will apply. You may also wish to ring us on 0345 454 1111, and our team may be able to. Bound till main content Accessing Get . com) to arrange an appointment for our collection team to come round and pick it up. Sutton, England. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Thanks Alex, due to the advice I received on here, I have been able to return the equipment to Virgin with no hassle at all. 1. happyhippo207 • 3 yr. And if I ask virgin via watsapp they say to phone but I have a baby and I don’t have much time to sit in.